what is wrong with the following communication processes as they relate to patients

communication

Nonverbal Advice and Body Language

Your facial expressions, gestures, posture, and tone of vocalism are powerful advice tools. Hither'south how to read and utilize body language to build ameliorate relationships at home and work.

What is body language?

While the central to success in both personal and professional relationships lies in your ability to communicate well, it'southward non the words that you utilize but your nonverbal cues or "body language" that speak the loudest. Trunk language is the employ of concrete behavior, expressions, and mannerisms to communicate nonverbally, often done instinctively rather than consciously.

Whether yous're aware of it or not, when you interact with others, you lot're continuously giving and receiving wordless signals. All of your nonverbal behaviors—the gestures you make, your posture, your tone of vocalisation, how much eye contact you lot brand—send strong messages. They tin put people at ease, build trust, and describe others towards you lot, or they can offend, confuse, and undermine what you're trying to convey. These messages don't finish when you lot cease speaking either. Even when you're silent, you're however communicating nonverbally.

In some instances, what comes out of your mouth and what you communicate through your body linguistic communication may be two totally different things. If yous say one thing, just your trunk language says something else, your listener will likely feel that y'all're being dishonest. If you say "aye" while shaking your head no, for example. When faced with such mixed signals, the listener has to choose whether to believe your verbal or nonverbal bulletin. Since body language is a natural, unconscious language that broadcasts your true feelings and intentions, they'll likely choose the nonverbal message.

[Read: Effective Communication]

However, by improving how you understand and utilise nonverbal advice, y'all can express what you really mean, connect better with others, and build stronger, more rewarding relationships.

The importance of nonverbal advice

Your nonverbal communication cues—the way you listen, look, move, and react—tell the person yous're communicating with whether or non you care, if you're being truthful, and how well you're listening. When your nonverbal signals lucifer up with the words you're maxim, they increase trust, clarity, and rapport. When they don't, they can generate tension, mistrust, and defoliation.

If you want to become a improve communicator, it's of import to become more sensitive non only to the body language and nonverbal cues of others, but as well to your own.

Nonverbal advice can play five roles:

• Repetition: Information technology repeats and oftentimes strengthens the message you lot're making verbally.
• Contradiction: It can contradict the message you're trying to convey, thus indicating to your listener that you lot may not be telling the truth.
• Substitution: It tin substitute for a exact message. For example, your facial expression often conveys a far more vivid message than words e'er can.
• Complementing: It may add to or complement your exact message. As a boss, if y'all pat an employee on the back in addition to giving praise, information technology can increase the bear on of your message.
• Accenting: It may accent or underline a verbal message. Pounding the table, for example, can underline the importance of your bulletin.

Source:The Importance of Effective Advice, Edward G. Wertheim, Ph.D.

Types of nonverbal advice

The many different types of nonverbal communication or torso linguistic communication include:

Facial expressions. The human face up is extremely expressive, able to convey countless emotions without saying a word. And unlike some forms of nonverbal communication, facial expressions are universal. The facial expressions for happiness, sadness, anger, surprise, fright, and disgust are the same across cultures.

Body motion and posture. Consider how your perceptions of people are affected by the manner they sit, walk, stand, or concur their head. The way you move and carry yourself communicates a wealth of data to the world. This type of nonverbal communication includes your posture, bearing, stance, and the subtle movements yous make.

Gestures. Gestures are woven into the fabric of our daily lives. You lot may wave, point, beckon, or apply your hands when arguing or speaking animatedly, ofttimes expressing yourself with gestures without thinking. All the same, the pregnant of some gestures can be very dissimilar across cultures. While the "OK" sign fabricated with the hand, for example, unremarkably conveys a positive message in English language-speaking countries, information technology's considered offensive in countries such as Germany, Russia, and Brazil. Then, it's important to be conscientious of how yous use gestures to avoid misinterpretation.

Center contact. Since the visual sense is dominant for well-nigh people, eye contact is an peculiarly of import type of nonverbal communication. The manner y'all wait at someone can communicate many things, including involvement, amore, hostility, or attraction. Heart contact is also important in maintaining the flow of conversation and for gauging the other person'south interest and response.

Touch. Nosotros communicate a neat deal through touch. Think virtually the very different messages given past a weak handshake, a warm deport hug, a patronizing pat on the head, or a controlling grip on the arm, for example.

Space. Accept you ever felt uncomfortable during a conversation because the other person was standing likewise close and invading your space? Nosotros all take a need for physical space, although that need differs depending on the culture, the situation, and the closeness of the relationship. You can use physical space to communicate many dissimilar nonverbal messages, including signals of intimacy and amore, aggression or say-so.

Vocalism. It'due south non but what y'all say, it'due south how you say it. When yous speak, other people "read" your vocalisation in add-on to listening to your words. Things they pay attention to include your timing and step, how loud you speak, your tone and inflection, and sounds that convey understanding, such as "ahh" and "uh-huh." Think about how your tone of voice can indicate sarcasm, anger, affection, or confidence.

Can nonverbal communication be faked?

There are many books and websites that offering advice on how to employ body linguistic communication to your advantage. For example, they may instruct you on how to sit a certain way, steeple your fingers, or shake easily in club to appear confident or assert dominance. But the truth is that such tricks aren't likely to work (unless you truly feel confident and in charge). That's because y'all can't control all of the signals you're constantly sending nigh what you're actually thinking and feeling. And the harder y'all try, the more than unnatural your signals are likely to come across.

However, that doesn't hateful that you have no control over your nonverbal cues. For case, if you disagree with or dislike what someone's saying, you may use negative torso linguistic communication to rebuff the person's bulletin, such as crossing your arms, avoiding eye contact, or tapping your anxiety. You don't accept to agree, or even like what's existence said, merely to communicate finer and not put the other person on the defensive, you tin brand a conscious effort to avoid sending negative signals—by maintaining an open up opinion and truly attempting to empathise what they're saying, and why.

How nonverbal communication can go wrong

What yous communicate through your body language and nonverbal signals affects how others encounter you, how well they like and respect you, and whether or non they trust you lot. Unfortunately, many people send confusing or negative nonverbal signals without even knowing it. When this happens, both connection and trust in relationships are damaged, as the post-obit examples highlight:

Jack

believes he gets forth swell with his colleagues at work, but if you were to ask any of them, they would say that Jack is "intimidating" and "very intense." Rather than just look at you, he seems to devour you with his optics. And if he takes your paw, he lunges to become information technology and then squeezes then hard it hurts. Jack is a caring guy who secretly wishes he had more friends, only his nonverbal clumsiness keeps people at a altitude and limits his ability to advance at work.

Arlene

is attractive and has no trouble meeting eligible men, merely she has a difficult fourth dimension maintaining a relationship for longer than a few months. Arlene is funny and interesting, only even though she constantly laughs and smiles, she radiates tension. Her shoulders and eyebrows are noticeably raised, her voice is shrill, and her trunk is stiff. Being around Arlene makes many people experience anxious and uncomfortable. Arlene has a lot going for her that is undercut by the discomfort she evokes in others.

Ted

idea he had establish the perfect match when he met Sharon, simply Sharon wasn't so sure. Ted is skilful looking, hardworking, and a shine talker, simply seemed to care more nearly his thoughts than Sharon's. When Sharon had something to say, Ted was ever ready with wild eyes and a rebuttal earlier she could end her thought. This made Sharon feel ignored, and before long she started dating other men. Ted loses out at work for the same reason. His inability to listen to others makes him unpopular with many of the people he most admires.

These smart, well-intentioned people struggle in their attempt to connect with others. The sad thing is that they are unaware of the nonverbal messages they communicate.

[Read: Tips for Building a Healthy Relationship]

If you want to communicate effectively, avoid misunderstandings, and enjoy solid, trusting relationships both socially and professionally, information technology's important to understand how to use and interpret body language and improve your nonverbal communication skills.

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How to improve nonverbal communication

Nonverbal advice is a quickly flowing dorsum-and-along process that requires your total focus on the moment-to-moment feel. If yous're planning what you're going to say next, checking your telephone, or thinking about something else, you're almost sure to miss nonverbal cues and not fully understand the subtleties of what's being communicated. As well every bit existence fully present, you tin can improve how you communicate nonverbally by learning to manage stress and developing your emotional sensation.

Acquire to manage stress in the moment

Stress compromises your power to communicate. When y'all're stressed out, you're more likely to misread other people, send confusing or off-putting nonverbal signals, and lapse into unhealthy articulatio genus-wiggle patterns of behavior. And call back: emotions are contagious. If yous are upset, it is very likely to make others upset, thus making a bad situation worse.

If you're feeling overwhelmed by stress, have a fourth dimension out. Accept a moment to calm down before you jump back into the chat. Once y'all've regained your emotional equilibrium, you'll feel better equipped to deal with the situation in a positive way.

The fastest and surest way to calm yourself and manage stress in the moment is to apply your senses—what yous see, hear, smell, gustation, and touch—or through a soothing movement. Past viewing a photo of your child or pet, smelling a favorite scent, listening to a certain slice of music, or squeezing a stress ball, for example, you can quickly relax and refocus. Since everyone responds differently, you may need to experiment to discover the sensory feel that works best for you.

Develop your emotional sensation

In order to send accurate nonverbal cues, you demand to be aware of your emotions and how they influence you. Yous also need to exist able to recognize the emotions of others and the true feelings behind the cues they are sending. This is where emotional awareness comes in.

[Read: Improving Emotional Intelligence (EQ)]

Existence emotionally aware enables you lot to:

• Accurately read other people, including the emotions they're feeling and the unspoken letters they're sending.
• Create trust in relationships by sending nonverbal signals that match upwards with your words.
• Reply in ways that testify others that y'all sympathise and intendance.

Many of us are asunder from our emotions—particularly strong emotions such as anger, sadness, fear—because nosotros've been taught to try to close off our feelings. Simply while you can deny or numb your feelings, you can't eliminate them. They're still at that place and they're still affecting your behavior. By developing your emotional awareness and connecting with fifty-fifty the unpleasant emotions, though, you lot'll gain greater command over how you call up and deed. To start developing your emotional awareness, practise the mindfulness meditation in HelpGuide's gratuitous Emotional Intelligence Toolkit.

How to read body language

Once yous've adult your abilities to manage stress and recognize emotions, yous'll start to get better at reading the nonverbal signals sent by others. It'due south too important to:

Pay attention to inconsistencies. Nonverbal advice should reinforce what is being said. Is the person saying one thing, just their torso language conveying something else? For example, are they telling yous "yes" while shaking their caput no?

Look at nonverbal communication signals as a grouping. Don't read too much into a unmarried gesture or nonverbal cue. Consider all of the nonverbal signals you are receiving, from heart contact to tone of voice and torso language. Taken together, are their nonverbal cues consistent—or inconsistent—with what their words are maxim?

Trust your instincts. Don't dismiss your gut feelings. If y'all go the sense that someone isn't being honest or that something isn't adding upward, y'all may exist picking upwards on a mismatch betwixt verbal and nonverbal cues.

Evaluating nonverbal signals

Eye contact – Is the person making centre contact? If and then, is it overly intense or simply right?

Facial expression – What is their face showing? Is it masklike and unexpressive, or emotionally present and filled with involvement?

Tone of voice – Does the person's vox projection warmth, confidence, and interest, or is it strained and blocked?

Posture and gesture – Is their body relaxed or stiff and immobile? Are their shoulders tense and raised, or relaxed?

Bear upon – Is there any physical contact? Is it appropriate to the situation? Does it brand you feel uncomfortable?

Intensity – Does the person seem flat, cool, and disinterested, or over-the-top and melodramatic?

Timing and place – Is there an easy catamenia of information back and forth? Do nonverbal responses come besides quickly or also slowly?

Sounds – Do you hear sounds that indicate interest, caring or concern from the person?

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Source: https://www.helpguide.org/articles/relationships-communication/nonverbal-communication.htm

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